Aura Online is an online library package for managing and lending out all types of media and documentation. It includes an online catalog, online loan administration, and a lot of other features.
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Try Aura Online on our demo site.
Aura Online: where are our data?
The databases of Aura Online reside on our protected web servers. Our server cluster is managed by a first class specialized company.
Do you backup our database?
Of course! All Aura Online websites and databases are backed up daily. These backups are saved at 3 different locations, each day of the month is saved separately, and we even keep backups from the first of every month during one year.
Can we continue to use our barcode scanner in Aura Online?
Barcode scanners that you ordered from us will certainly work with Aura Online. But all barcode scanners can work with Aura Online. Log in at our demo site, create a new title with your own barcode data, create a barcode label and check if your scanner can read the barcode. If not, please contact us for advice.
What does our system administration need to do before we can switch to Aura Online?
We decided to switch to Aura Online. What’s our next action?
On the demo site of Aura Online you can try out Aura Online. If you have ordered Aura Online you can use our special test site for customers who ordered Aura Online. Here you have access to features that are still blocked on the demo site. You can become familiar with all features of Aura Online. If you have questions, feel free to send an e-mail to our helpdesk.
Once Aura Online is delivered you will need to perform a few more actions (such as preferred settings and creating reports). We recommend that you reserve four hours after the delivery of Aura Online to fully setup your site.
How long will we be unable to work in the library?
To set up your Aura Online website and convert your database, we need one or two days.
Our catalogue contains several errors. Do we first have to correct these before Aura converts our database?
No, that is not necessary. Of course we do not change your data, but in Aura Online you can easily correct these errors after the conversion.
Is Aura Online suitable for a library with multiple branches?
Certainly. A library with multiple branches may choose to work with a shared catalogue and borrowing administration. Which choice is the best for your library depends on several factors. See Possibilities of Aura Online with multiple branches in one catalogue for more details.
What are the system requirements for Aura Online?
For Aura Online you will need a PC or laptop with a fast and reliable Internet connection. We recommend broadband internet e.g. DSL, cable or glass fiber with at least 5 Mbps.
Aura Online supports the following browsers:
- Internet Explorer version 8 and up
- FireFox version 19 and up
- Google Chrome version 25 and up
- Safari version 5 and up
Do visitors of Aura Online Search have to log on before they can search?
No, but optionally you can require logon. The majority of our clients choose to allow visitors to search without login.
However, identification is required when a visitor wants to reserve or renew online, or to request their borrowing information or to write reviews.
Visitors are able to renew online. Can I disable this function?
Yes, of course. You can also configure that visitors of the site can only renew items when they are not overdue. In the borrowing criteria you define how many times a title can be renewed (online by the user or by your library staff).
Visitors of Aura Online Search can reserve online. Can I disable this function?
Yes. You can even configure that visitors on the site are only allowed to reserve items that are checked out.
Visitors can write reviews online. Can I moderate these reviews?
Yes, that’s possible. At AURA CATALOG | FILE MANAGEMENT | REVIEWS you can read all reviews, modify them or even delete them. You can sort the reviews by creation date, so you can easily see where you left off. You can also disable the option to write reviews entirely.
Visitors have to create an account before they can log in. How does this work?
When visitors of your Aura Online Search site want to log in on the site (for example to renew or to make a reservation) they are required to create an account first. They will need to enter their ID card number and last name as they are listed in your records (at AURA BORROWING ADMINISTRATION | FILE MANAGEMENT). This way you can be sure that only people of your own organization can create an account on the Aura Online Search site.
They also need to enter a user name, password and e-mail address. The e-mail address is used to send the login information in case the borrower forgets these identification credentials.
Aura Software can automatically create an account for all borrowers, using the data in the borrower’s table. Please contact our helpdesk if you prefer this method.
What if visitors forget their password?
The login page provides a button Forgot your password? The user has to enter his e-mail address and the login data will be sent this e-mail address.
Does Aura Software offer helpdesk support?
You can ask any question about Aura Online to our fanatic support desk. This service is included in the subscription. If you encounter a problem while using Aura software you can always rely on our helpdesk. Our staff will be happy to assist you. Just send us an e-mail and we will find a solution for your problem as quickly as possible.
E-mail: helpdesk@aura.nl (24 hours)
Can our current library software be converted to Aura Online?
Yes, that’s possible. You don’t have to re-enter all your data from your current catalogue. In the past 22 years Aura Software has performed more than 1000 conversions from all kind of library software systems to Aura Online. Feel free to send us your files containing all the catalogue data. You will receive a quote regarding the conversion costs. Even if you can not create this file with your program, we can usually arrange a conversion for you. You can save a lot of precious time. Please contact us for additional information.
What does Aura Online cost?
The Aura Online price list shows a price per month.
Do we receive an invoice every month?
No, the subscription to Aura Online is billed annually. After the first year you will receive an invoice for the renewal of the subscription for one year. If you cancel the subscription you will receive a refund for the amount overpaid minus administration costs.
Which SLA applies to Aura Online?
Download the SLA for Aura Online